100 % Satisfaction Guarantee

• Every timepiece purchased at Big Ben Clock Gallery carries 30 day unconditional Satisfaction Guarantee.
   
• If you are not 100% satisfied with your new clock you can return it for a exchange, credit or a full refund within 30 days of purchase date.
   
• In the case you wish to return your merchandise, please follow the instructions in our Return Policy.

Best Price Guarantee

• We will not be undersold…guaranteed.  *
   
• If you should find any identical product advertised at a lower price by an authorized stocking dealer, we will match or beet that price…guaranteed. *
   
• If you find a grandfather clock advertised at a lower price…we will match the price and send you a mantel or a wall clock ( minimum $100 retail value ) free of charge…guaranteed. *
   
• * A reasonable proof of the advertisement required. Online advertisements only. This guarantee does not apply to merchandise that has been discontinued, floor models or “going out of business sales”. Product must be in stock and brand new. Some restrictions apply. Call us for full details. We reserve the right to refuse the price match guarantee.